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PABX systems

We offer expert, independent advice to assist you to select the correct solution for your organisation

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Eastern Voice and Data utilises the UK’s largest business network with 1000’s of km of Fibre Optic cable and with an ‘up’ time of 99.9%.

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We have over 25 years of experience in supplying Business telephone systems to all types of businesses and local authority organisations. Consequently, Eastern Voice and Data can advise and provide the solution that’s right for you, bespoke to your requirements.

Whether you choose a premises based Business Telephone System or a Cloud Hosted solution we are able to guide you through the options.

Eastern Voice and Data utilises the UK’s largest business network with 1000’s of km of Fibre Optic cable and with an ‘up’ time of 99.9%.

We can offer expert, independent advice to assist you to select the correct solution for your organisation.

Eastern Voice and Data Commitment.

Eastern Voice & Data was founded in 1998 to provide business communications to companies looking for integrated systems designed to improve their efficiency.

Our qualified staff listens to your requirements and offer the products best suited to meet your needs.

We can offer the latest technologies using market leading partners to design and implement systems to provide winning strategic tools for your business.

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Service Benefits / Features

Eastern Voice and Data offer a telephone system range that includes IP Phone Systems, Hybrid Phone Systems and Analogue Systems, which are easy to set up, and offer flexibility and manageability making them the ideal telephone system solution for your business.

The range of IP PBX systems combines advantages from traditional telephone communications with IP technology, offering feature-rich functionality and the ability to handle all of your communication needs. IP systems centralise the management of communications meaning that costs can be reduced and efficiency improved.

The analogue systems allow you to migrate to IP functionality gradually, which can be useful when managing your budget. Offering flexible call management and a varied terminal line-up, this telephone system is the perfect solution for wireless communication needs.

Accurate and enhanced routing options coupled with flexible integrations with computers make our telephone systems flexible. With powerful and adaptable features they can provide you with everything you require to maintain contacts and manage current and prospective clients whether you are a manufacturing, distributing, finance, education or public service organisation, provide professional services or are in sales and marketing.

Our business telephone systems are suitable for a number of industry sectors, including:

Healthcare

Sales

Education

public administration

A few recent projects….

The Theatre Royal Norwich

High Call Volume Business

The Theatre Royal Norwich is East Anglia’s premier theatre, selling around 370,000 tickets annually. Plus it operates a restaurant, function rooms, educational courses and the full range of services you would expect.

There are up to 16 operatives to handle the large volume of calls that are received.

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The Problem

The theatre needed to upgrade it’s phone system to allow them to see how many calls were in the queue at any one time, full reporting data such as time spent waiting in the queue, plus allow the different operations within the theatre to operate independently of each other – and of course they needed 24/7 support!

The Solution

Eastern Voice & Data helped design and install a bespoke package that would deliver exactly what they needed, including a flash alert system to warn staff when predicted call queue lengths were being exceeded.

The system offers a host of advanced features – individual extensions can set their own custom menu options for callers to follow; callers can leave a message or have their call forwarded to another extension or even an outside line such as their cell phone. The system can support up to three different languages, enabling callers to choose the language of their preference when they call in. This system integrates with a range of business telephone systems and has certainly become an asset to the Norwich Theatre Royal in offering an effective customer service operation.

Although the development of the system was a gradual process as it was an entirely bespoke solution, the whole installation was undertaken during a single day with minimal disruption to the theatre’s operation.

Pre training also ensured that staff could ‘hit the ground running’ as soon as the system went live, minimising the disruption of the transition period even further.

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We would like to thank Eastern Voice & Data for supplying the Panasonic equipment which forms the basis of our new telephone system and enabling such a seamless transfer from our old to our new configuration. The system was built and programmed in advance and switched over early one morning in time for the Box Office to open as usual. Every telephone in even the remotest parts of the building was replaced and we were complete on time and within budget.

Jane Claridge,

General Manager, Theatre Royal Norwich

If you’d like to know more…

Contact us today for a free site survey and quotation

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What our customers say….

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