One Supplier. One monthly charge. One number to call 01603 743388
We recognise ongoing customer satisfaction is about delivering an efficient and competent after sales service. Our reputation is built on the reliability and resilience of our technical support service when compared to many other VoIP, Telephone system and IT Network systems providers.
Part of our ongoing commitment to our clients is to always deliver the fastest possible resolution to any situation no matter what size your company or contract.
When Service Matters.
No supplier wants to promote a service that is prone to failure. However despite our high standards of excellence, reliability and stability across our voice and data networks, problems can occur. As a result we have developed a number of processes that solves over 90% of difficulties at point of contact. Support calls are handled by our support helpdesk team giving you access to senior engineers 24/7.
A Fully Trained Engineering Team
All of our technical support staff have extensive experience of onsite system installation and maintenance prior to joining the support desk team. Hence they have unparalled knowledge and understanding of your systems and networks giving them the skill and experience to fix faults quickly and effectively.
Technical support when you need it 24/7 365 days a year.
Pro active network monitoring and alerting.
Help desk contact via telephone/email/livechat
Regular customer support ticket updates
We pride ourselves in offering the best possible service, friendly and
helpful, but don’t just take our word for it…..
I would wholeheartedly recommend Eastern Voice & Data. They provided a great solution to address our issues, undertook a complex installation with minimal disruption and they provide us with reliable and friendly advice and assistance when required
Jason PendleIT Lead East Norfolk Medical Practice
We would like to thank Eastern Voice & Data for supplying the Panasonic equipment which forms the basis of our new telephone system and enabling such a seamless transfer from our old to our new configuration. The system was built and programmed in advance and switched over early one morning in time for the Box Office to open as usual. Every telephone in even the remotest parts of the building was replaced and we were complete on time and within budget.
Jane ClaridgeGeneral Manager, Theatre Royal Norwich
The recent installation went very smoothly from first contact to end of work. EVD were a pleasure to deal with at all stages and were able to meet a tight deadline.
Angela Bates, Hamelin Brands Ltd.
“I would wholeheartedly recommend Eastern Voice and Data. They provided a great solution to address our issues, undertook a complex installation with minimal disruption and they provide us with reliable and friendly advice and assistance when required.”
Sammi Coverdale,N F Coverdale
I Hope you are well. Sorry it’s taken a little while to come through, however following the final customer experience questionnaire and a final review of the corner stone’s – SAFE, ON TIME, SNAG FREE, DELIGHTED CLIENT & RECOMMENDED, we as a team have achieved Perfect Delivery on Gt. Yarmouth Borough Council Beacon Park – Artemis House (Proserv).
Matthew Bidewell, Morgan Sindall Construction & Infrastructure Ltd