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Simple to use powerful features

NHS

VoIP is changing the way the medical world stays connected.

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VoIP is changing the way the medical world stays connected.

It provides a plethora of benefits for healthcare professionals by improving interactions and enhancements. By utilising these features, meetings, discussions, and seminars can be set up virtually, anywhere, at any time. It also allows for collaboration with patients and external experts as well as shared ideas, documents and file shares in a secure environment, through a call conferencing tool.

About Eastern Voice and Data

Having provided totally integrated technology to businesses, government bodies and local authorities for over 25 years, Eastern Voice & Data take the hassle out of modernising your technology.

Whether you are moving premises, refurbishing or need to upgrade your current Business Telephone system, IT Network, Structured Cabling or changing to a VoIP/Hosted system.

They will design the optimum solution based on your needs and budget, using best in breed technology that just works.

Their specialist team will handle every aspect of the installation from beginning to end and will train your staff to use the systems, which means you will gain from your investment.

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NHS England requirements

As part of the migration to cloud communications NHS England set out a series of regulations which surgeries and practices must comply with, these include:

Is the solution based externally in the Cloud?

Hosted telephony is where phone systems are cloud-based, rather than taking up valuable space and resources in an office.

Does the solution integrate with the clinical system to make outgoing calls?

Hosted telephony can integrate with industry-specific CRMs, can keep a record of call history and interactions with patients, as well as screen-pops on inbound calls to create a sense of customer service and care when answering calls.

Can I access outside practice premises to make out goingcalls ?

Take your surgery line with you wherever you go. With our hosted phone system, you can easily manage calls, video conferences, instant messaging and online meetings from any location.

Does the solution have features which manage peak demands ?

Our hosted telephony solution has a built-in receptionist console which helps reduce the time it takes for a call to come in and be transferred to the necessary department or individual. There are also features such as auto attendant, call queuing and statistic analysis to help your team plan and prioritise.

Does it meet the current needs of our surgery?

It’s easy to add and manage users in minutes. No fixed hardware means connecting employees instantly, so you can scale up and down to suit your business needs. And, you can add and remove features as and when you need them to support you through the busiest moments.

Does it have visibility over wait times for patients?

Our solution allows patient’s calls to be queued at network level before they are delivered to a handset at the practice. Comfort messages can be played too, which will give patients reassurance that their call will be answered soon and provide information such as opening hours.

The solution
Horizon, a cloud-based phone system for your business.

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Horizon addresses all these needs and more. Designed for surgeries looking to improve productivity, increase collaborative team working and accelerate decision making to better serve patients and healthcare professionals.

For patients the experience is greatly improved instantly, calls can be answered in order, reducing frustration and complaints; less time is wasted on generic calls, as practice staff see a patient’s record when they call through on the phone. Calls can be recorded and associated with the patient record to help GPs’ better understand a patient’s needs.

Simple to use powerful features

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