NHS

Horizon provides a broad range of call handling features that are accessed via the web. The dashboard gives you convenient access to information such as your call history, voicemail and recorded calls. Personalised settings are quick and easy to set, ensuring your calls are handled effectively.

Horizon provides IT managers with a powerful administrative management capability while giving employees freedom to control calls quickly and effectively. Set up is quick and easy and you can choose to pass down control to the user or you can retain control of the individual user features.

Record inbound, outbound or internal calls for compliance, customer service or audit purposes. This optional feature allows secure online playback and retrieval of call details. Set Horizon to record some calls, all calls or record calls on demand. Pause and resume a recording using the in-call menu option on the Horizon desktop app and certain handsets from the Horizon range of devices.

You can use Auto Attendant to provide callers with call routing options for different areas of the business or create announcements to inform callers of details such as opening hours and website address when the office is closed.

Available as a simple upgrade to Horizon, Collaborate offers instant messaging, presence, voice and video calling with conferencing along with desktop application and document sharing. Driven through a set of end user applications for Windows, Mac, Android and iOS.

Open up even more of Horizon’s capabilities across your desktop with Horizon Integrator, a powerful piece of software that gives you control of your Horizon service from your desktop without having to log in to your Horizon portal. It also provides interaction with key programs such as Microsoft Outlook® and Skype® for Business.

Integrator CRM takes the Integrator software a step further. Compatible with over 20 of the top CRM packages including Salesforce and Microsoft Dynamics Integrator CRM helps users to be even more efficient and productive by providing quick access to contacts and the ability to dial directly from your CRM system

Horizon Call Queuing helps you present a professional image to your customers by managing incoming calls effectively and delivering them to groups as soon as users become available. It’s a low-cost way of managing your incoming calls professionally and provides constant information and choices to callers, reducing the risk of missing valuable incoming calls.

Manage incoming calls and call routing to single or multiple sites via a simple, easy-to-use interface. Horizon Receptionist Console adds a low-cost way of managing your key call routing and monitoring of multiple contacts or sites, where this is not achievable through a more traditional phone and sidecar solution. It ensures that every one of your calls is answered professionally and efficiently, improving customer service and increasing business efficiency.

Through our partnership with Akixi, the leading hosted call-management service provider, you can now get a data feed for your Horizon service, which will let you export the statistics you need to help manage your business.

• Instantly see what needs to be changed to improve customer service
• Monitor time to answer and manage calls more efficiently
• Analyse internal call patterns
• See how many calls are being abandoned with the ability to return them
• Optimise resources by ensuring the right number of operators are always in place.