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Wildix Workforce Handset

Published: 01/10/2021

 

 

Workforce User Guide

 

 

Wildix Handset

 

Call Management

Placing a Call

 

Lift the handset, dial the number and press the send softkey, or press the speaker key key without lifting the receiver.

If placing a call using a headset ensure the the speaker button key has been pressed then follow the steps above.

Call from Phonebook:
      1. Press Phoneb Softkey or Phonebook key.
      2. Press Filter Softkey and select a phonebook.
      3. Press Search Softkey then type the name / number.
      4. Press Enter Softkey to confirm.
      5. Press Dial Softkey.
Call from History:
      1. Press History Softkey.
      2. Select a colleague from the list.
      3. Press Dial Softkey
      4. Lift the handset.
Call via BLF Keys.
      1. Lift the handset.
      2. Press a BLF key assigned to a colleague / group you would like to call.

Answering Incoming Calls

To answer an incoming call lift the receiver, or press the Answer Softkey, or the speaker symbol key.

Muting the Ring of an Incoming Call Without Answering.

Press Silence Softkey.

Decline a Call

Press Reject Softkey.

Holding Calls

To place a call on hold press the Hold softkey during an active call, to return to the call press the Resume softkey.

If you have several calls on hold: use Navigation keys to select the call, then press Resume

Make a second call: press New Softkey, dial a number or press Select Softkey to search for a contact in History or in Phonebook.

Call Transfer (Blind)
      1. Whilst on an active call press the call transfer symbol key to place the call on hold.
      2. Dial the extension / external number required
      3. To transfer the call replace the receiver on hook, or press the speaker symbol key.
Call transfer (Announced)
      1. Whilst on an active call press the call transfer symbol key to place the call on hold.
      2. Dial the extension / external number required.
      3. On answer announce the call and replace the receiver or press the speaker key symbol key to complete the transfer.
Conference Call
      1. Whilst on an active call press the New softkey to place the call on hold.
      2. Make a second call to the contact you wish to invite to the conference call.
      3. On answer press the Conf softkey to enter the party into the conference.

Press Split Softkey to split the two calls or hang up to end the conference.

Recording a call

Press *1 during a call to start / stop call recording.

Note: Only users with certain permissions can record calls.

Pick up a ringing call / see who is calling

Press a BLF key "Colleague" / "Call group" assigned to a colleague or a call group who is receiving an incoming call.

Note: Only users with certain permissions can see who is calling other users.


You see who is calling and receive an audio notification when there is an incoming call:

See who is calling: View calls (eye icon) option must be enabled in Collaboration for this function key.

Wildix see who is calling

 

Get audio notification when there is an incoming call: Audio notification (speakerphone icon) option must be enabled in Collaboration for this function key.

audio notification display

Ending Calls

To end an active call replace the receiver on the rest, if on speaker / headset press the speaker key key, or press the Hangup softkey.

Voicemail

To access your voicemail press the voicemail symbol key. You may be prompted to enter the first 5 characters of your password.

Use the navigation keys to select a message and press the Play softkey to listen to the message. Press the Info softkey to see more information or to delete the message.

Presence status monitoring.

Presence statuses of colleagues can be monitored directly via BLF keys. (Essential license or higher required)

The following colleagues status's can be monitored:

      • "available" (green circle icon)
      • "away" (clock icon)
      • "dnd" (brick icon)

Note: if a colleague does not have a registered device, no icon is displayed.

You can also monitor full presence status of users in Phonebook (available only for users with Essential license or higher):

      • Press Phoneb Softkey or Phonebook key.
      • Press Filter Softkey and select a phonebook.
      • Press Search Softkey then type the name / number.
      • Press Enter Softkey to confirm.

It is also possible to monitor the following colleague statuses via Phonebook:

      • "available" (green circle icon)
      • "offline" (no icon)
      • "busy" (handset icon)
      • "incoming" (arrow icon)
      • "away" (clock icon)
      • "dnd" (brick icon)

BLF keys.

16 BLF keys (2 pages) for Workforce handsets (use Navigation keys to move between the pages)

image

Call features.

Press Featur. Softkey from the standby mode to access the menu. This menu allows you to change call features  for each type of call (Internal / External / Whitelist / Blacklist (available / DND / away):

Note: call features are synched between all devices of a user and can also  be set from Collaboration / WMS / Vision / Supervision / iOS / Android app.

      • Status: Available / DND / Away

Note: all features below are applied only for the selected user status.

        1. Until (only for DND / Away): Time / Date - set expiry time and date for DND / Away user status
        2. Activate (only for DND / Away): On / Off - when disabled, call features for DND / Away status's cannot be changed.
      • Call type: Internal / External / Blacklist / Whitelist

Note: all the features below are applied only for the selected call class.

        1. Call reject: On / Off - if enabled, all calls are rejected.
        2. Call forwarding - call forwarding settings
        3. forced: On / Off - enable / disable forwarding of all calls

Note: When Call forwarding is activated for all calls  for internal or external call class, CFN label (Call Forwarding Numner) indicating the destination (extension number / Voicemail) and the arrow icon is displayed on the screen; in case call forwarding of both internal and external call class is activated, call forwarding number for internal calls is displated on the screen.

You can set the destination for each type of call forwarding: enter the phone number or the value VOICEMAIL.

      • Call waiting: On / Off - enable call waiting to be able to receive more than one call at a time.
      • Mobile: On / Off - if enabled, after a timeout, incoming calls are routed also to your Mobile extension number: phone number and timeout can be specified in Collaboration Settings.
      • Ring Tone: select the ringtone.
Phone Settings

To access Phone settings , press Menu softkey from idle:

      • Status: view IP, Mac, Firmware of your phone.
      • Backlight settings: set the backlight level of the screen and select the timeout (min - 20 sec, max - 1 hour or always On) after which the phone's screen should turn off.
    •  
      • Audio settings: adjust Talk, Tone, Mic, Key, Ring volume.
        • Headset Ring Mode: allows you to decide whether ringtone should be played via Headset or via Handsfree when a Headset is connected.
        • Handsfree: sound input: allows you to select the active microphone in handsfree mode when the handset is lifted (either the handset's mic or the phone's mic)
      • Network: access to this menu is recommended for the the PBX administrator.
      • Autoprovision: access to the menu is recommended only for the administrator.



For further assistance please contact the support desk by emailing help@easternvoicedata.co.uk or by calling 01603 743388 Option 2.




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