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Wildix Start handset user guide

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Wildix Start handset user guide

Published: 06/10/2021

 

 

Start Handset User Guide

 

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Call Actions

Making a call:
        1. Lift the Handset
        2. Dial the number and press Send Softkey or wait for the call to connect automatically.

Notes:

        • Press the Speaker key to start a call in speaker mode
        • Press Headset key to use a headset
Call from Phonebook:
        1. Press Phoneb Softkey or Phonebook key
        2. Press Filter Softkey and select a phonebook
        3. Press Search softkey then type the name / number
        4. Press Enter Softkey to confirm
        5. Press Dial Softkey
Call via BLF keys:
        1. Lift the handset
        2. Press a BLF key assigned to a colleague / group you to call
Answer a call

Lift the handset or press the Speaker key

Answer a second incoming call

Press Answer Softkey

Note: To receive more than one call at a time "Call Waiting" feature must be enabled in Collaboration settings -> Features.

Mute the ring of an incoming call without answering

Press Silence Softkey.

Forward a call without answering
        • Press FWD Softkey, dial the number
        • Press OK Softkey
Decline a call Softkey

Press Reject Softkey

Hold / Second call
        • Press Hold Softkey during a call
        • Press Resume Softkey to resume
Transfer

Blind transfer (unannounced transfer)

        1. Press the Trans Softkey or Transfer key during a call (the call is put on hold)
        2. Dial the number
        3. Hang up or press the Trans Softkey

Blind transfer via BLF keys:

Note: BLF key "Colleague" or "Call group"  with "Direct Transfer" option enabled must be configured:

        • Press the BLF key configured as "Colleague" or "Call group" during a call

Attended transfer (announced transfer)

        1. Press the Trans Softkey or Transfer key during a call (the call is put on hold)
        2. Dial the number and wait until the person answers
        3. Announce the call and hangup or press Trans Softkey or transfer key

Attended transfer to Phonebook contact / contact from History:

        1. Press the Trans Softkey or Transfer key during a call (the call is put on hold)
        2. Press Select Softkey
        3. Select History / Phonebook and press Enter Softkey
        4. Select the contact, press Dial Softkey and wait until the person answers
        5. Announce the call then press Trans Softkey or Transfer key to complete the transfer.

Attended transfer via BLF keys:

Note: BLF key "Colleague" or "Call group"  with "Direct Transfer" option enabled must be configured:

        1. Press the BLF key configured as "Colleague" or "Call group" during a call
        2. Wait until the second party answers
        3. To complete the transfer hang up or press Trans Softkey
Conference
        1. Press New Softkey during an active call (call is put on hold)
        2. Make a second call to the contact you wish to invite to the conference call
        3. When the third party responds press Conf Softkey

Press the Split Softkey to split the two calls or hangup to end the conference.

Record a call

Note: Only users with certain permissions can record calls.

        • Press *1 during a call to start / stop call recording
Pick up a ringing call / see who is calling
Pick up a ringing call

Note: Only users with certain permissions can pick up call.

        • Press a BLF key "Colleague" / "Call group" assigned to a colleague or a call groupwho is receiving an incoming call
See who is calling

Note: Only users with certain permissions can see who is calling other users

You see who is calling and receive an audio notification when there is an incoming call:

        • See who is calling: View calls (eye icon) option must be enabled in Collaboration for this function key:

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        • Get audio notification when there is an incoming call: Audio notification (speakerphone icon) option must be enabled in Collaboration for this function key:

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Park a call

Note: BLF key "Park Location" must be configured

        • Press a BLF key configured as Park Location during a call to park a call / press again to resume the call
Call intrusion / Intercom

Call intrusion and intercom features are available for users with certain permissions.

Listen to Voicemail messages
        1. Press Voicemail key to access the graphical Voicemail menu (long press on key "1")
        2. If requested, enter the first five characters of your password
        3. Select the message and press Play Softkey to listen to the message; press Info Softkey for more information(Name, Number, Date, Duration) and then Delete to delete the message.

Note: Voicemail messages can be forwarded to multiple users.

Presence status monitoring

Presence statuses of colleagues can be monitored directly via BLF keys.

Essential license or higher required 

The following colleague statutes can be monitored:
        • "available" (green circle icon)
        • "away" (clock icon)
        • "dnd" (brick icon)

Note: if a colleague doesn't have a registered device no icon is displayed.

You can also monitor full presence status of users in Phonebook (available only for users with essential license or higher):
        1. Press Phoneb Softkey or Phonebook key
        2. Press Filter Softkey and select a phonebook
        3. Press Search Softkey then type the name / number
        4. Press  Enter Softkey to confirm
The following colleagues' statuses can be monitored via Phonebook:
        • "available" (green circle icon)
        • "offline" (no icon)
        • "busy" (handset icon)
        • "incoming" (arrow icon)
        • "dnd" (brick icon)
BLF keys distribution

Note: BLF keys are set up by a user via Collaboration or by the PBX administrator. 

        • 4 BLF keys (2 pages) for Start (use Navigation keys to move between the pages):

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