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Inbound

Take back control of your call management with Gamma Inbound.

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With a Gamma Inbound system you have control of your call routing management at your fingertips.

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Gamma’s Inbound products enable you to service yourself, securely making changes while benefiting from instant access to reports that meet your business timescales, not those of your network provider.

Businesses can often find themselves having to rely on their telecoms provider to adjust call management requirements. Gamma’s Inbound products enable you to service yourself, securely making changes while benefiting from instant access to reports that meet your business timescales, not those of your network provider.

Eastern Voice and Data Commitment.

Eastern Voice & Data was founded in 1998 to provide business communications to companies looking for integrated systems designed to improve their efficiency.

Our qualified staff listens to your requirements and offer the products best suited to meet your needs.

We can offer the latest technologies using market leading partners to design and implement systems to provide winning strategic tools for your business.

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Benefits / Features

Contact Point
Single site businesses requiring simple routing plans.

Contact Path
Multi-site enterprise wanting to route by caller identity/location to the right manager.

Contact Pro
Call centres needing complete, customisable and scalable functionality.

Auto Attendant
Interactive Voice Response (IVR) / announcements.

Advanced Call Statistics
Online access to comprehensive live call statistics.

Call Recording
Record calls for compliance, customer service or audit purposes.

Call Whisper
Just before a call is taken by a call centre operative a message can be played to them giving further information on how to answer each call.

Simple to use powerful features

If you’d like to know more…

Contact us today for a free quotation

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logoFAQs

Can you build our own call plans?

You can build call plans according to your operating hours and modify with your changing business needs. Schedule call routing in advance according to your business hours and call handling preferences and use call divert options to maximise your call handling potential.

Can you see information about callers?

Graphs of your inbound call statistics help you track calls and enhance your marketing. Snapshot data provides you with results of call handling efficiencies enabling you to make informed decisions.

Can inbound improve customer service?

You can manage what happens to your calls when your office is busy or when closed; divert calls during these times to another location or mobile and never miss a call again. You can even record calls for compliance or training purposes and report on your company’s productivity.

How can I better manage my incoming calls during busy periods?

You can queue incoming calls to a destination number in our network to assist with call handling during busy periods. Use live queue statistics to monitor customer service and make instant changes in terms of queue management and size with optional queue breakout and overflow preferences to an alternative destination, announcement or voicemail service. Project onto a wallboard to give immediate feedback to call handling agents and their supervisors.

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