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Cloud Telephony

No expensive on-premises hardware and you only pay for the services you use

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The availability of on-demand delivery of IT services over the internet with pay-as-you-go pricing has transformed the Telecom and Computer services for your business.

Cloud phone systems use VoIP for calls and communications. They offer a cost-effective service while delivering an extensive range of features that was only available to a large business PABX in the past.

No expensive on-premises hardware and only paying for the services you use has transformed and revolutionized the Telecoms industry and the available range of services to the small and medium sized organisations.

Remote support for software updates, system reconfigurations and 24/7 monitoring ensures you can have confidence in your telecommunication system will never let you down.

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wildix
excel
Hanwha Techwin

Eastern Voice and Data Commitment.

Eastern Voice and Data was one of the first Telecoms Company in East Anglia to supply and Install Cloud Hosted Telephone systems. Our knowledge and expertise gained over the years enables us to deliver a system that integrates seamlessly into your organization resulting in the implementation of the right communications solution while delivering real value for money.

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Benefits / Features

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By choosing Connect you will have an easy system that will really improve your company’s communications.

Ideal for home working
Perfect for homeworkers or staff on the move that need to work productively whilst out of the office

Get new features immediately
New features, upgrades and optional integrations with third party applications as soon as they are developed and released.

Save money, work smarter
Save money and improve interoperability between your mobiles and fixed telephones with very low on-net rates over business grade networks.

Multi-site deployment, only one system to buy
connect multiple sites easily and cost effectively with one system. Transfer calls to different locations seamlessly, integrate with your CRM and corporate directory and implement call schedules in minutes.

System Comparisons…

Hosted system - Gamma Horizon

  • Number of users - 1-250+
  • Ideal for - Startups to SMEs
  • Call pricing package - Unlimited call packages
  • Call management features
  • Audio conferencing
  • CRM integration
  • Online management portal
  • Mobile device integration
  • S/W Updates - Automatic
  • Installation - Customer or Engineer
  • Softphone
  • Video conferencing
  • Call monitoring/rec.
  • Payment options - Lease/monthly/user
  • WebRTC

IP system - Wildix

  • Number of users - 2 – 10,000
  • Ideal for - Flexible communications platform
  • Call pricing package - Unlimited call packages
  • Call management features
  • Audio conferencing
  • CRM integration
  • Online management portal
  • Mobile device integration
  • S/W Updates - Automatic
  • Installation - Customer or Engineer
  • Softphone
  • Video conferencing
  • Call monitoring/rec.
  • Payment options - Lease/monthly/user
  • WebRTC

Onsite PABX - Panasonic

  • Number of users - 2-1000
  • Ideal for - Traditional telephone system
  • Call pricing package - Unlimited call packages
  • Call management features - Limited
  • Audio conferencing
  • CRM integration - Limited
  • Online management portal
  • Mobile device integration - Third party App
  • S/W Updates - Limited
  • Installation - Engineer
  • Softphone - Third party App
  • Video conferencing - n/a
  • Call monitoring/rec. - Third party App
  • Payment options - Capital/lease
  • WebRTC
 

Hosted system

IP system

Onsite PABX

Product

Gamma Horizon

Wildix

Panasonic

Number of users

1-250+

2 – 10,000

2-1000

Ideal for

Startups to SMEs

Flexible communications platform

Traditional telephone system

Call pricing package

Unlimited call packages

Unlimited call packages

Unlimited call packages

Call management features

✔

✔

Limited

Audio conferencing

✔

✔

✔

CRM integration

✔

✔

Limited

Online management portal

✔

✔

X

Mobile device integration

✔

✔

Third party App

S/W Updates

Automatic

Automatic

Limited

Installation

Customer or Engineer

Customer or Engineer

Engineer

Softphone

✔

✔

Third party App

Video conferencing

✔

✔

n/a

Call monitoring/rec.

✔

✔

Third party App

Payment options

Lease/monthly/user

Lease/monthly user

Capital/lease

WebRTC

✔

✔

X

If you’d like to know more…

Eastern Voice and Data can help you choose the right telephony solution for your business.

CONTACT US

A few recent projects….

Boudica Schools Trust case study

Boudica Schools Trust

Success Story

New cloud-managed, faster and secure school ICT managed network at Sprowston Community Aca

Challenges

  • Existing network comprised various brands of networking equipment and proved difficult to manage with no centralised provision
  • Performance issues were making if difficult for students to login on the network
  • Problematic cabling infrastructure built on a mix of network backbone links with some fibre OM1, OM2 and OM3 using wrong patch leads, plus some Cat5 links
  • All cabling running only 1Gbps and some sub-cabinets switched from previous cabinets causing bottlenecks
  • Increased student and teacher demand for network connectivity resulted in the network running slowly

Solution and Benefits

  • Zyxel Network Switches
  • Zyxel USG210 Firewall
  • Zyxel NWA1123-ACHD Access Points
  • Nebula Cloud Management
  • Student cloud-based web filtering

Background

The Boudica Schools Trust oversees the operational activities of several educational programmes and institutions, including the Sprowston Community Academy in north Norwich. The Trust prides itself on an ethos where pupils and staff feel secure and safe within the learning environment. This includes the responsibility to provide an effectively managed access control system to all entrances and exits to the Trust’s academies.

boudica-schools-trust

To manage the extensive IT network comprising Chrome books, PCs, laptops, phone systems, broadband/leased line connectivity, CCTV, and automated gates, the Trust reached out to Eastern Voice and Data to carry out the installation and maintenance across more than 10 sites, including Sprowston. Soon it became apparent that the school’s networking infrastructure was not living up to the expectations of both staff and pupils. Sprowston Community Academy had been struggling with a slow network and this was restricting productivity related to lessons and admin.

After conducting onsite surveys, Eastern Voice and Data identified problems with the school’s cabling infrastructure as both OM1 and OM2 fibre optic cabling was in serious need of replacing. The audit found that the wrong OM patch leads were being used across the site and also multiple subcabinets were linked via the switch of the previous cabinet, so if the first cabinet/switch had an issue, it would take all the following cabinets offline. This was also causing a bottleneck on the network as the most densely IT populated rooms were running from sub-cabinets at the end of the chain.

Challenges

The network has become an important tool for the 1,500 pupils and the teachers looking to engage them with a first-class education. However, with increased demand for connectivity, there are now high expectations for seamless digital teaching and learning experiences. In fact, the school’s network proved particularly challenging with its low speed, which subsequently resulted in disruption to classes.

Solutions and Benefits

The installation of the new and improved network system took place over the summer holiday period with Eastern Voice and Data upgrading the school’s network with a centralised cloud-based solution. The Zyxel Nebula cloud network can be managed remotely, minimising on-site visits from Eastern Voice and Data. Nebula helps to provide a high level of visibility of data and network usage including both wireless and hard-wired connection. Also, new 10GB switches replaced old 1GB switches and each cabinet has a direct 10Gbps fibre link to the main cabinet, helping to manage the data more efficiently and improving speeds across the network.

Andrew Mash, at Eastern Voice and Data says: “To ensure faster network speeds and high security, our solution included implementing 40 network switches, 70 Zyxel NWA 1123-AC HD PoE access points, Zyxel USG-210 firewall and Zyxel Nebula cloud network management. The new switches provide greater control and performance to ensure that data is managed more efficiently. In fact, Zyxel Nebula network solutions are easy to use and provide real-time monitoring and configuration changes via the Nebula Control Centre online web portal and accompanying smartphone app. The products are also affordable but still offer high performance for schools aiming to meet high network infrastructure demands.”

Andrew Mash adds that Zyxel has given the resources to provide users with truly high-speed WiFi. “In addition to improved user satisfaction, we have also seen great progress with Sprowston Community Academy’s overall network performance and we’re looking forward to working with the Trust to help build a reliable and safe networking infrastructure at its other school sites.”

quotes

The network has become an important tool for both our teachers and students because technology helps us provide engaging and powerful learning experiences and content. The new network offers greater efficiency and security, especially implementing a new cloud-based web filtering software that controls the types of content that can be accessed by pupils. The new network system also creates better learning opportunities and standards, while reducing costs

Jonathan Lumb,

IT Manager at Boudica Schools Trust

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