Eastern Voice & Data | Business Telephony

Service Benefits / Features

When upgrading your existing on-premises telephone system consideration should be given to a move to a hosted PBX solution. Moving your telephone system to the cloud allows a quick and disruption free installation for office based or remote workers, single or multi-site.

A hosted telephone system means a low upfront cost and a cost effective monthly rental and call charge package. With a hosted PBX you only pay for the features you need and is easily scalable as your business grows.

By upgrading, your customers will benefit from every customer service interaction with your organisation through :

Intelligent call routing via
IVR (Interactive Voice Response)

Chatting with an agent
on your website

Video
conferencing

Screen
sharing

Sales can demonstrate products and support can assist with user issues.

Voicemail to
email notification

Auto
Attendant

Call
Queuing

Soft phone
integration

Mobile phone as
an extension

Guaranteed uptime with failsafe disaster recovery

A few recent projects….

Norfolk Medical Practice Multi site manufacturing business

Norfolk Medical Practice

Three centre medical practice upgrades for the 21st century East Norfolk Medical Practice operates from three locations around Great Yarmouth, Norfolk, with over 100 telephone users supporting over 26,000 patients across the group. As ever, the first point of contact for most patients was by telephone

The Problem

The practice needed to update their outdated legacy telephony solution, as they had different equipment at the various locations and there was an issue of communication between the sites. The growth of the practice had also placed a strain on both patients and staff, especially during busy periods when callers received an engaged signal all too often.

The Solution

Eastern proposed a wholly cloud based solution allowing all of the functionality to be the same across all of the sites. This meant that staff could ‘hotdesk’ and work wherever demand took them.

Eastern provided cloud call queuing that allowed callers to be answered in sequence. This took the lottery out of patients having to redial in order to try and get through, as they were told precisely where they were in the queue and their expected answer time. This reduced stress for both patients and staff.

The new system enabled managers to monitor call rates and during periods of high demand, more staff could be diverted to answer calls, across all of the sites, thereby enhancing the patient experience.

Call recording was provided as a cloud based service as part of the package.

By moving the telephony to a fully cloud based solution this provided the practice with a single platform that effectively managed itself. A huge legacy of old telephony services accumulated over many years was swept away resulting in a streamlined and efficient service fit for 21st century healthcare.

I would wholeheartedly recommend Eastern Voice & Data. They provided a great solution to address our issues, undertook a complex installation with minimal disruption and they provide us with reliable and friendly advice and assistance when required

Jason Pendle,

IT Lead East Norfolk Medical Practice

Multi Site manufacturing business (Lamberts)

Lamberts is a well established family company which has been running since 1963 and strives to maintain the best traditions of personal service, in a modern environment. The business offers an extensive range of products to the manufacturing, agriculture and food production sectors.

The Problem

With 45 users spread over two sites, they needed a feature-rich telephony system that catered for both offices. With a head office in Norwich and sales office in Peterborough, the solution needed to be easy to deploy with limited interruption to their everyday work routine.

Lamberts was using an old on premises based legacy system (BT Meridian) operating on telephony cabling and ISDN connections. The system did not allow easy contact between the two offices, this was a particular issue for them as clear and easy communication was vital to keep track of orders and operate efficiently.

They also needed call reporting as there was no way of tracking calls which was vital to keeping orders under control, and the management team also needed to understand the call volumes to ensure adequate resource was in place.

The Solution

Eastern Voice and Data was shortlisted, and as the only provider offering cloud telephony as a solution, they addressed the above challenges.

One Happy Client

Having had our previous antiquated telephone system for what felt like decades, understandably we were apprehensive of the potential upheaval a new system would throw up. But we needn’t have worried. From the very first meeting with Russell and his team, their knowledge and empathy of our concerns and situation gave us complete reassurance of a smooth transition, and it was just that. Cabling was installed so unobtrusively, many didn’t even realise it had been done. All staff were given one to one training on the handsets, and when we finally went live, it went completely as planned.

I can’t recommend Eastern Voice & Data highly enough. They have provided a first class product, invaluable ongoing support and made the whole transfer process painless and weirdly- rather fun!

Managing Director,

Lamberts (Norwich) Limited

Voice|data |mobile

Eastern Voice and Data was one of the first Telecoms Co. in East Anglia to supply and install Hosted Telephone Systems

Eastern Voice and Data Commitment.

Service Benefits / Features

A few recent projects….

Norfolk Medical Practice

The Problem

The Solution

Multi Site manufacturing business (Lamberts)

The Problem

The Solution

One Happy Client

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