We have over 25 years of experience providing an integrated technology solution to all types of businesses and local authority organisations. Consequently, Eastern Voice and Data can advise and provide the system that is right for you, bespoke to your requirements.
Our aim is to offer the best, most cost-effective solutions for our clients – that’s what we do best and have done for years. That is why we are trusted to deliver for the likes of the Police, Fire, MoD, Hospitals, GP Practices, Universities, Schools, Charities, Hotels and restaurants, PLCs and businesses of all types and sizes throughout the country.
We will design the optimum solution based on your needs and budget, using best in breed technology that just works. Our team will handle every aspect of the installation from beginning to end.
The latest Hosted/Cloud telecoms technology provides a complete communication suite of features and benefits: -
The Theatre Royal Norwich is East Anglia’s premier theatre, selling around 370,000 tickets annually. Plus it operates a restaurant, function rooms, educational courses and the full range of services you would expect.
There are up to 16 operatives to handle the large volume of calls that are received.
The theatre needed to upgrade it’s phone system to allow them to see how many calls were in the queue at any one time, full reporting data such as time spent waiting in the queue, plus allow the different operations within the theatre to operate independently of each other – and of course they needed 24/7 support!
Eastern Voice & Data helped design and install a bespoke package that would deliver exactly what they needed, including a flash alert system to warn staff when predicted call queue lengths were being exceeded.
The system offers a host of advanced features – individual extensions can set their own custom menu options for callers to follow; callers can leave a message or have their call forwarded to another extension or even an outside line such as their cell phone. The system can support up to three different languages, enabling callers to choose the language of their preference when they call in. This system integrates with a range of business telephone systems and has certainly become an asset to the Norwich Theatre Royal in offering an effective customer service operation.
Although the development of the system was a gradual process as it was an entirely bespoke solution, the whole installation was undertaken during a single day with minimal disruption to the theatre’s operation.
Pre training also ensured that staff could ‘hit the ground running’ as soon as the system went live, minimising the disruption of the transition period even further.